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Account Activation / Enrollment
1. How do I activate my Easy Rewards by AmericInn account if I just received my card in the mail?
2. How do I activate my Easy Rewards by AmericInn account if I signed up at a hotel?
3. How do I enroll?
4. How much does it cost to join?
INN-Pressive Club / Easy Rewards Transition
5. What do I do with my INN-Pressive Club Stamps?
6. How do I convert my INN-Pressive Club Stamps to Easy Rewards by AmericInn points?
7. How long do I have to convert INN-Pressive Club Stamps to Easy Rewards by AmericInn points?
8. Are INN-Pressive Club stamps still being issued?
Earning & Redeeming Points
9. How do I earn points?
10. How do I redeem my points?
11. Do my points expire?
12. How do I check my points?
13. Do members earn Easy Rewards points when using a $50 room voucher?
14. What rates are not eligible to earn Easy Rewards points?
15. Will I receive points on multiple rooms?
16. When can I expect to see my stay on my Easy Rewards account?
17. What can I do if I don’t see a hotel I recently stayed at on my recent activity after five days?
18. Are there restrictions on the $50 room voucher?
Reservations
19. How do I change or cancel a reservation I made online?
20. How can I add my Easy Rewards number to an existing reservation?
My Easy Rewards Account
21. Can I update my account information?
22. Can my spouse and I have one account?
23. What do I do if I forgot my password?
24. I cannot find my Easy Rewards card. Can I get a new one?
25. How can I combine multiple accounts?
26. Can I transfer my Easy Rewards points to someone else’s Easy Rewards account?
Account Activation / Enrollment
1. How do I activate my Easy Rewards by AmericInn account if I just received my card in the mail?
Click here to activate your account: ACTIVATE
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2. How do I activate my Easy Rewards by AmericInn account if I signed up at a hotel?
Click here to activate your account: ACTIVATE
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3. How do I enroll?
At AmericInn.com
Visit AmericInn.com/Rewards and enter the required information. A membership number will be sent to your email address shortly after you’ve signed up. You will also receive your Easy Rewards membership card in the mail within three to four weeks.
At the hotel
Let the front desk person know that you would like to join the Easy Rewards program. They will provide you with your membership card during check-in. After check-out, you will receive a welcome email asking you to activate your account. While you will receive points prior to activation, you will only be able to redeem your points after activation.
Through the AmericInn Reservations line – 800-634-3444
Let the call agent know that you would like to join the Easy Rewards program. The agent will add your new membership number to your reservation so you can begin to earn points for your next stay. You will then receive a welcome email asking you to activate your account. While you will receive points prior to activation, you will only be able to redeem your points after activation. You will receive your Easy Rewards membership card in the mail within three to four weeks.
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4. How much does it cost to join?
Easy Rewards by AmericInn is free to join.
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INN-Pressive Club / Easy Rewards Transition
5. What do I do with my INN-Pressive Club Stamps?
Any existing stamps you have from the INN-Pressive Club will convert 1 to 1 into Easy Rewards points and placed into your new account. After you have logged into you new Easy Rewards account, click on the "INN-Pressive Club Stamp Conversion" link on the left, print out the form, complete it and mail it in.
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6. How do I convert my INN-Pressive Club Stamps to Easy Rewards by AmericInn points?
Any existing stamps you have from the INN-Pressive Club will convert 1 to 1 into Easy Rewards points and placed into your new account. After you have logged into you new Easy Rewards account, click on the "INN-Pressive Club Stamp Conversion" link on the left, print out the form, complete it and mail it in.
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7. How long do I have to convert INN-Pressive Club Stamps to Easy Rewards by AmericInn points?
You may exchange unredeemed INN-Pressive Club stamps for Easy Rewards points through March 15, 2011.
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8. Are INN-Pressive Club stamps still being issued?
No, the INN-Pressive Club has been discontinued.
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Earning & Redeeming Points
9. How do I earn points?
Each eligible program room night is worth one point. Sign up for Easy Rewards by AmericInnSM at the hotel front desk or online at AmericInn.com/Rewards.
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10. How do I redeem my points?
After earning at least ten points, redeem them by signing into AmericInn.com/Rewards and clicking “Redeem Points” in the left-hand navigation.
Ten points can be redeemed for a $40 check or a $50 AmericInn room voucher.
When you redeem points for a $40 check, the check will be mailed within three to four weeks.
When you redeem points for a $50 AmericInn room voucher you will receive an email shortly after redemption.
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11. Do my points expire?
Points do not expire as long as you have had at least one point-eligible stay in the last 24 months.
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12. How do I check my points?
Sign in to your Easy Rewards account at AmericInn.com/Rewards to see your point balance and a statement of your activity.
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13. Do members earn Easy Rewards points when using a $50 room voucher?
Yes, you will still receive Easy Rewards points for the nights that the $50 room voucher(s) are applied to.
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14. What rates are not eligible to earn Easy Rewards points?
There are not many exceptions to what rates you can earn points for. However, the following types of stays are not eligible: 1. Most reservations made through online travel agencies such as Travelocity.com, Expedia.com, etc. 2. All reservations made through opaque travel sites such as Hotwire.com, Priceline.com, etc. 3. Stays that were complimentary or had $0.00 room revenue. 4. Guaranteed ‘no-show’ reservations.
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15. Will I receive points on multiple rooms?
You can receive points for up to three rooms per night as long as all three reservations are made in your name and you pay for all three rooms. If you pay for more than three rooms per night you will still only receive three points.
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16. When can I expect to see my stay on my Easy Rewards account?
Please allow five days for your stay and points to post to your account.
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17. What can I do if I don’t see a hotel I recently stayed at on my recent activity after five days?
If the stay and points have not posted after five days, sign in to your account at AmericInn.com/Rewards and fill out the Missing Points form.
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18. Are there restrictions on the $50 room voucher?
Just a couple, the room voucher can be used at any AmericInn on publicly-published rates and the room voucher is valid for one year from the redemption date. If the total stay charges are less than the total of the room vouchers used for a stay, the difference will not be reimbursed to the member. For full details, visit the terms and conditions.
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Reservations
19. How do I change or cancel a reservation I made online?
To change or cancel a reservation made online, visit AmericInn.com and click “My Reservations.” You will need your confirmation number to change or cancel your reservation.
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20. How can I add my Easy Rewards number to an existing reservation?
If you made your reservation at AmericInn.com or via the toll-free Member Services number you can add your member number to your reservation here. If you made your reservation directly with the hotel present your member number at any time prior to check-out.
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My Easy Rewards Account
21. Can I update my account information?
Yes, we encourage you to update your account information whenever there is a change to your email address or mailing address. You can update your account information by signing into your account at AmericInn.com/Rewards and clicking on “Update Profile”.
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22. Can my spouse and I have one account?
No, each individual must have his/her own account.
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23. What do I do if I forgot my password?
You can visit AmericInn.com/Rewards and click on “Forgot Your Password?”. Your password will be sent to the email account we have on file.
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24. I cannot find my Easy Rewards card. Can I get a new one?
Yes. While you do not need a membership card to be an Easy Rewards member or to receive Easy Rewards points, if you would like a new card, contact Member Services and request a new welcome kit.
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25. How can I combine multiple accounts?
If you have mistakenly received two different member numbers you can contact Member Services and they will merge your accounts.
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26. Can I transfer my Easy Rewards points to someone else’s Easy Rewards account?
Points are not allowed to be transferred between accounts belonging to different individuals for any reason.
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FAQ
